Shipping policy

SHIPPING POLICY

At SENSYVO, we believe a seamless shopping experience includes clear, reliable delivery information.

Delivery Time

Our estimated delivery time is 1–3 business days after your order has been dispatched. Business days are Monday through Friday, excluding public holidays.

This estimate covers shipping transit time. Any additional order processing time is displayed before purchase.

Shipping Destinations and Costs

We deliver to addresses supported at checkout. Available shipping options and charges are displayed before you complete your order.

Free shipping applies when the conditions of an advertised offer are met.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take time to appear while the carrier completes its first scan.

Delivery Delays

The 1–3 business day delivery window is an estimate, not a guaranteed arrival date. Weather, public holidays, and carrier disruptions may occasionally affect delivery.

If we cannot dispatch your order within the promised timeframe, we will notify you, provide a revised estimate, and offer the option to accept the delay or cancel the unshipped items for a refund.

Address Changes

Please check your delivery address carefully before completing your purchase. If you notice an error, contact us immediately through our Contact Us page.

We will assist with corrections when possible, but changes may no longer be available after dispatch.

Missing or Damaged Packages

If your order arrives damaged, appears lost, or is marked delivered but cannot be located, contact us with your order number and a description of the issue.

For damaged items, please retain the packaging and provide photographs when available. We will investigate and arrange an appropriate resolution, including a replacement or refund where applicable.

Returned Packages

If a parcel is returned because of an incomplete address or unsuccessful delivery, we will contact you to discuss the next steps. Any applicable reshipping costs will be disclosed before proceeding.

Contact Us

For questions about shipping or delivery, please contact SENSYVO through our Contact Us page and include your order number.