Refund policy

REFUND POLICY

We want you to feel confident choosing SENSYVO. If your purchase is not right for you, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

For a change-of-mind return, your item must be unused, in its original condition, and include all supplied accessories and original packaging. Proof of purchase is required.

These conditions do not restrict your rights concerning faulty, damaged, or incorrectly supplied goods.

How to Request a Return

Contact us through our Contact Us page within 30 days of delivery. Include your order number, the item you wish to return, and the reason for your request.

We will provide return instructions and the appropriate return address. Please contact us before sending an item back so it can be routed and identified correctly.

Return Shipping

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are not refundable unless required by law.

If the return results from a defective product, damage on arrival, or an incorrect item, SENSYVO will cover the necessary return shipping costs or arrange another appropriate resolution.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your purchase after delivery and contact us promptly if there is a problem. Include a description and photographs where available to help us assess the issue.

We will work with you to arrange a replacement, refund, or another remedy appropriate to the circumstances and your legal rights. The 30-day change-of-mind period does not limit any longer rights that apply to defective goods.

Refunds

After receiving and inspecting a returned item, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days, or sooner where required by law.

Your bank or payment provider may require additional time to display the credit.

For eligible change-of-mind returns, the refund covers the returned product’s purchase price and applicable refundable taxes. For incorrect or defective goods, any shipping refund will be handled according to the circumstances and applicable law.

Exchanges

If you would like a different item, contact us to discuss availability and the return process before placing a replacement order.

Cancellations

Contact us as soon as possible to request cancellation. If your order has already entered fulfillment or shipped, cancellation may no longer be possible. You may still request an eligible return after delivery.

Your Consumer Rights

This policy supplements your statutory rights and does not replace or limit them.

Contact

For return or refund assistance, visit our Contact Us page and include your order number.