Privacy policy

PRIVACY POLICY

SENSYVO respects your privacy. This policy describes how we handle personal information when you browse our store, place an order, or contact us.

Information We Collect

Depending on how you interact with our store, we collect:

• Contact details, such as your name, email address, phone number, and delivery address.
• Purchase information, including products ordered, payment status, returns, and customer service requests.
• Information you provide through forms, messages, or account registration.
• Technical and browsing information, such as your IP address, browser, device information, and interactions with our website.

Payments are processed through payment providers. Payment information is handled according to the payment method and provider you select.

How We Use Information

We use personal information to process payments, fulfill orders, provide delivery updates, respond to questions, manage returns, maintain our website, prevent fraud, and meet legal obligations.

Where permitted, we may also use your information to send marketing communications. You can unsubscribe from marketing emails using the link in those messages.

Information Sharing

We share relevant information with service providers that help operate our business, including Shopify, payment processors, shipping providers, and customer support services.

We may also disclose information when required by law, to protect legal rights, or as part of a business transaction subject to applicable safeguards.

Cookies and Advertising

Our website uses cookies and similar technologies to support functions such as the shopping cart and checkout.

Where enabled, analytics and advertising tools may collect information about browsing activity to measure performance or personalize advertising. Depending on applicable law, these activities may constitute a sale or sharing of personal information.

Where required, we request consent for non-essential tracking and provide applicable opt-out choices. You can also manage cookies through your browser, although disabling certain cookies may affect website functionality.

Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and operate the store and may process information for additional purposes described in its own privacy policy, depending on the services used.

You can learn more at https://www.shopify.com/legal/privacy.

Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described here, maintain required records, resolve disputes, and comply with legal obligations.

We use reasonable safeguards to protect information. No method of electronic transmission or storage is completely secure.

International Processing

Our service providers may process information outside your country of residence. Where required, appropriate safeguards apply to these transfers.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information; withdraw consent; or object to certain uses, including targeted advertising.

Contact us through our Contact Us page to submit a request. We may need to verify your identity before responding. We will handle requests within applicable legal timeframes. Where applicable, you may appeal a decision or contact your local data protection authority.

Children

Our store is intended for a general adult audience and is not directed at children. If you believe a child has provided personal information to us, please contact us.

Updates and Contact

We may update this policy to reflect changes in our practices or applicable requirements. For privacy questions or requests, contact SENSYVO through our Contact Us page.